Privacy Policy

1. Introduction

GTM Tools respects your privacy and is committed to protecting personal data collected through this website, during business communications, and in connection with inquiries, quotations, orders, deliveries, support services, and other commercial activities.

This Privacy Policy explains what personal data we collect, how and why we use it, who we may share it with, how long we retain it, and what rights may be available to you.

This website and our services are primarily intended for business and professional customers in Europe and the United States.

Last updated: 2026/06/16

2. Data Controller

The organisation responsible for processing your personal data is:

Legal company name:

Trading name: GTM Tools

Registered address:

Country of registration:

Company registration number:

VAT identification number:

Email address:

Telephone number:

Data Protection Officer, if appointed:

EU or EEA representative, if applicable:

3. Personal Data We Collect

Depending on how you interact with GTM Tools, we may collect the following categories of personal data.

Contact and business information

• Name and surname.

• Job title or position.

• Company or organisation name.

• Business address.

• Email address.

• Telephone number.

• VAT number or other business identification details.

Inquiry and order information

• Products and services requested.

• Quotation and order details.

• Billing and delivery information.

• Purchase history.

• Contractual and commercial correspondence.

• Delivery instructions and contact details.

• Product serial numbers and warranty information.

• Cancellation, return, refund, or complaint details.

Payment and transaction information

We may process payment status, invoice information, transaction references, and limited payment-related details.

Where payments are processed by an external payment provider, GTM Tools may not receive or retain complete payment card or bank account information.

Communications

We may collect information that you provide through:

• Contact forms.

• Email correspondence.

• Telephone conversations.

• Customer service requests.

• Warranty or technical support requests.

• Trade shows, meetings, or other business communications.

Website and technical information

When you use our website, certain information may be collected automatically, including:

• IP address.

• Browser type and version.

• Device type and operating system.

• Pages visited and actions taken.

• Date and time of access.

• Referring website or source.

• Cookie identifiers and similar technical data.

• Security, diagnostic, and server log information.

Further details about cookies and similar technologies are provided in our Cookie Policy.

Cookie Policy:

4. How We Collect Personal Data

We may collect personal data:

• Directly from you.

• From your employer, company, colleague, or authorised representative.

• Through our website, contact forms, and communication systems.

• During quotation, ordering, payment, shipping, or support processes.

• From distributors, manufacturers, logistics providers, service partners, and payment providers.

• From publicly available business sources, company websites, professional directories, and commercial registers.

• Through cookies, analytics tools, and similar technologies, where permitted.

If you provide personal data relating to another person, you must ensure that you are authorised to provide it and that the person has received any legally required privacy information.

5. Purposes and Legal Bases

We may process personal data for the following purposes.

Responding to inquiries and preparing quotations

We use contact, company, and inquiry information to respond to requests, recommend suitable products, prepare quotations, and communicate before a potential contract is concluded.

Legal basis:

• Taking steps at your request before entering into a contract.

• Our legitimate interest in responding to business inquiries and developing commercial relationships.

Processing and fulfilling orders

We use personal data to:

• Confirm and administer orders.

• Issue invoices.

• Arrange payments.

• Organise shipping and delivery.

• Communicate regarding order status.

• Process returns, refunds, and warranty requests.

Legal basis:

• Performance of a contract.

• Compliance with legal obligations.

• Our legitimate interest in managing business transactions.

Customer service and technical support

We process personal data to provide customer service, product information, technical assistance, warranty support, and complaint handling.

Legal basis:

• Performance of a contract.

• Compliance with legal obligations.

• Our legitimate interest in supporting customers and protecting product quality.

Accounting, taxation, and legal compliance

We may process and retain personal data to comply with accounting, tax, customs, product safety, regulatory, record-keeping, and other legal obligations.

Legal basis:

• Compliance with a legal obligation.

• Our legitimate interest in establishing, exercising, or defending legal claims.

Website operation and security

We process technical and usage information to:

• Operate and maintain the website.

• Prevent fraud and unauthorised access.

• Detect security incidents.

• Diagnose technical problems.

• Protect our systems, customers, and business.

Legal basis:

• Our legitimate interest in maintaining a secure and functional website.

• Compliance with legal obligations.

• Consent, where required for particular cookies or technologies.

Analytics and website improvement

Where permitted, we may use website usage information to understand how visitors use the website, improve its performance, and evaluate the effectiveness of our content and services.

Legal basis:

• Consent, where required.

• Our legitimate interest in improving our website and services where consent is not legally required.

Business marketing

We may use business contact information to send relevant information about products, services, availability, industry developments, or commercial offers.

Legal basis:

• Your consent, where required.

• Our legitimate interest in communicating with existing or potential business customers, where permitted by applicable law.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Corporate and legal matters

We may process personal data in connection with:

• Legal claims and disputes.

• Regulatory investigations.

• Fraud prevention.

• Insurance matters.

• Audits and compliance reviews.

• Business restructuring, financing, merger, acquisition, or sale.

Legal basis:

• Compliance with legal obligations.

• Our legitimate interest in protecting and managing our business and legal rights.

6. When Providing Data Is Required

Certain personal data is necessary for us to prepare a quotation, enter into a contract, process an order, arrange delivery, issue an invoice, or comply with legal obligations.

If required information is not provided, we may be unable to respond to a request, accept an order, complete a delivery, or provide the requested service.

Fields marked as mandatory on our website or order documents must be completed for the relevant request to be processed.

7. How We Share Personal Data

We may share personal data where necessary with:

• Employees, contractors, and authorised representatives.

• Product manufacturers and suppliers.

• Distributors and commercial partners.

• Shipping companies, freight carriers, customs agents, and logistics providers.

• Payment processors, banks, and financial service providers.

• Website hosting, IT, cloud storage, security, and communication service providers.

• Accounting, tax, audit, insurance, and legal advisers.

• Marketing and analytics providers, subject to applicable consent requirements.

• Public authorities, regulators, courts, and law enforcement agencies where required.

• Potential purchasers, investors, or professional advisers involved in a business transaction.

Service providers may process personal data only for the agreed purposes and subject to appropriate contractual, confidentiality, and security obligations.

We do not disclose personal data to third parties unless there is a legitimate business or legal reason to do so.

8. International Data Transfers

Because GTM Tools serves customers in Europe and the United States and may use international service providers, personal data may be transferred to or accessed from countries outside the country in which it was originally collected.

Where personal data protected by European data protection law is transferred outside the European Economic Area, the United Kingdom, or Switzerland, we will use an appropriate legal transfer mechanism where required. This may include:

• A recognised adequacy decision.

• Standard contractual clauses.

• Other legally approved safeguards.

• A specific legal exemption where applicable.

Further information about the applicable transfer safeguards may be requested using the contact details provided in this Privacy Policy.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including satisfying contractual, accounting, taxation, warranty, regulatory, and legal requirements.

Retention periods are determined by considering:

• The nature and sensitivity of the data.

• The purpose for which it is processed.

• The duration of the customer or supplier relationship.

• Applicable warranty and limitation periods.

• Accounting, tax, customs, and legal record-keeping requirements.

• The need to establish, exercise, or defend legal claims.

In general:

• Inquiry and quotation information is retained while the inquiry remains active and for a reasonable period afterwards.

• Order, invoice, payment, and delivery records are retained for the period required by applicable accounting, taxation, customs, and commercial laws.

• Warranty and support information is retained for the applicable warranty period and any necessary claims period.

• Marketing information is retained until you unsubscribe, withdraw consent, object to processing, or the information is no longer relevant.

• Technical logs are retained for a limited period unless a longer period is required for security investigations or legal compliance.

When personal data is no longer required, it will be deleted, anonymised, or securely restricted, subject to applicable legal requirements.

10. Data Security

GTM Tools uses reasonable organisational and technical measures designed to protect personal data against:

• Unauthorised access.

• Unlawful use or disclosure.

• Accidental loss.

• Alteration or destruction.

• Fraud and misuse.

These measures may include access controls, authentication procedures, secure systems, backups, confidentiality requirements, service provider reviews, and appropriate encryption.

No method of internet transmission or electronic storage is completely secure. Therefore, absolute security cannot be guaranteed.

11. Your European Data Protection Rights

Where the GDPR or similar European data protection legislation applies, you may have the right to:

• Request access to your personal data.

• Request correction of inaccurate or incomplete data.

• Request deletion of your personal data.

• Request restriction of processing.

• Object to processing based on legitimate interests.

• Object at any time to direct marketing.

• Request the transfer of data provided by you in a structured, commonly used, and machine-readable format.

• Withdraw consent at any time where processing is based on consent.

• Lodge a complaint with a competent data protection supervisory authority.

These rights are not absolute and may be subject to legal conditions, exemptions, identity verification, and record-retention requirements.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

Supervisory authority:

Supervisory authority website:

12. United States Privacy Rights

Residents of certain United States jurisdictions may have additional privacy rights, subject to the scope and applicability of the relevant state law.

Depending on the applicable law, these rights may include the right to:

• Know or confirm whether personal information is processed.

• Access personal information.

• Correct inaccurate personal information.

• Request deletion of personal information.

• Obtain a portable copy of personal information.

• Opt out of certain sales, sharing, targeted advertising, or profiling.

• Limit certain uses of sensitive personal information.

• Appeal a decision relating to a privacy request.

• Receive equal service and not be discriminated against for exercising privacy rights.

Where required, GTM Tools will provide additional state-specific notices or request mechanisms.

Do Not Sell or Share My Personal Information:

Limit the Use of My Sensitive Personal Information:

Privacy request form:

GTM Tools will not discriminate against an individual for exercising a privacy right protected by applicable law.

13. Exercising Your Rights

To submit a privacy request, please contact us using the following details:

Email address:

Telephone number:

Postal address:

Privacy request form:

Your request should include sufficient information to identify you and clearly describe the requested action.

We may request additional information where reasonably necessary to:

• Verify your identity.

• Confirm your authority to act for another person or company.

• Locate the relevant personal data.

• Prevent fraudulent or unauthorised requests.

An authorised agent may submit a request where permitted by applicable law. We may require evidence that the agent is authorised to act on your behalf.

We will respond within the period required by applicable law. If we require additional time, we will provide notice where legally required.

14. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, local storage, and similar technologies.

Some technologies are necessary for the website to operate. Others may be used for preferences, analytics, performance measurement, or marketing and may require your consent.

You can manage non-essential cookies through the cookie consent tool, where available. You may also adjust your browser settings, although disabling certain cookies may affect website functionality.

More information is available in our Cookie Policy.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, manufacturers, service providers, payment providers, carriers, or other external platforms.

GTM Tools is not responsible for the privacy, security, or content practices of third parties. You should review the privacy policy of any third-party website or service before providing personal data.

16. Business Contacts

We may process the professional contact details of employees, representatives, contractors, suppliers, manufacturers, distributors, service providers, and other business partners.

This information may be used to:

• Manage commercial relationships.

• Negotiate and perform contracts.

• Process orders and payments.

• Coordinate deliveries and services.

• Maintain business records.

• Communicate about relevant products and opportunities.

• Protect our legal and commercial interests.

Business contact data remains personal data where it identifies or relates to an individual.

17. Children’s Privacy

The GTM Tools website and services are intended for businesses and professional users and are not directed at children.

We do not knowingly request personal data from children through this website. If you believe that a child has provided personal data to us, please contact us so that we can review and, where appropriate, delete the information.

18. Automated Decision-Making

Where GTM Tools uses solely automated decision-making or profiling that produces legal or similarly significant effects, we will provide the information and safeguards required by applicable law.

This may include information about the logic involved, the significance and expected consequences of the processing, and any available right to request human review or object to the processing.

19. Changes to This Privacy Policy

GTM Tools may update this Privacy Policy to reflect changes in:

• Applicable laws and regulations.

• Our business operations.

• The personal data we process.

• Website technologies.

• Service providers and commercial practices.

The updated version will be published on this website with a revised “Last updated” date.

Where required by law, we will provide additional notice or request consent before material changes take effect.

20. Contact Us

For questions about this Privacy Policy or the processing of your personal data, please contact:

 

Email address: info@gtmtools.eu

Phone number: +1 (224) 475-6370