Shipping policy

At GTM Tools, we are committed to ensuring that orders are delivered safely and efficiently to our business customers across Europe and the United States. This Shipping Policy explains how shipping arrangements, delivery times, costs, and related services are handled.

1. Shipping Coverage

We primarily deliver orders to business customers throughout Europe and the United States.

Delivery to other countries or regions may be available upon request. Availability, applicable restrictions, and additional costs will be evaluated individually.

2. Order Processing

Order processing times depend on product availability, order quantity, destination, and any specific customer requirements.

Once an order has been reviewed, GTM Tools will provide the customer with an order confirmation containing the applicable shipping arrangements, estimated delivery time, and shipping costs.

3. Shipping Methods

The shipping method is selected according to the size, weight, value, and destination of the order.

Smaller items may be shipped using standard parcel delivery services.

Heavy, oversized, or industrial equipment may be transported using freight carriers or specialised logistics providers.

4. Freight Deliveries

Deliveries to commercial and industrial locations are available.

Additional services, including liftgate delivery, limited-access delivery, unloading assistance, or inside delivery, may be arranged where available and may result in additional charges.

Customers are responsible for:

  • Providing accurate delivery and contact information.

  • Ensuring that the delivery location is accessible to the selected transport vehicle.

  • Providing suitable unloading equipment or personnel where required.

  • Informing GTM Tools in advance of any delivery restrictions or special requirements.

5. Estimated Delivery Times

Delivery times vary depending on product availability, order size, destination, selected carrier, and current logistics conditions.

The estimated delivery time will be calculated and communicated to the customer during the order confirmation process.

Any delivery dates provided are estimates unless explicitly confirmed otherwise in writing.

6. Shipping Costs

Shipping costs are calculated individually for each order based on factors including:

  • Delivery destination.

  • Shipment weight and dimensions.

  • Selected shipping method.

  • Required freight or additional delivery services.

  • Customs procedures and other applicable cross-border charges.

The applicable shipping costs will be provided during the order confirmation process and must be approved by the customer before the order is finalised.

Unless otherwise agreed in writing, customs duties, import taxes, local fees, and similar charges are the responsibility of the customer.

7. Damaged, Missing, or Incorrect Items

Customers must inspect the shipment immediately upon delivery.

Any visible damage, missing items, or discrepancies must be noted on the carrier’s delivery receipt or transport documentation before accepting the shipment.

GTM Tools must be notified as soon as possible if an order arrives damaged, incomplete, or incorrect. Photographs and relevant delivery documents may be required to process a claim.

8. Contact Us

For questions regarding shipping availability, delivery arrangements, estimated delivery times, costs, or special requirements, please contact us:

Email: info@gtmtools.eu
Phone: +1 (224) 475-6370