Terms of Service

This website is operated by GTM Tools. Throughout the site, the terms “we”, “us” and “our” refer to GTM Tools. GTM Tools offers this website, including all information, digital products, tools, templates, resources, services and content available from this site, to you, the user, subject to your acceptance of these Terms of Service.

By accessing our website, browsing our content, creating an account, purchasing a product or using any of our services, you agree to be bound by these Terms of Service. If you do not agree with these Terms, you should not use this website or purchase our products or services.

These Terms apply to all users of the website, including visitors, customers, merchants, partners and contributors of content.

1. About GTM Tools

GTM Tools provides e-commerce related digital tools, resources, templates, educational content and services that may help users with online store tracking, analytics, marketing setup, Google Tag Manager implementation, conversion tracking and related digital business processes.

The exact features, content and scope of each product or service are described on the relevant product or service page at the time of purchase.

2. Eligibility

By using this website or purchasing from GTM Tools, you confirm that you are legally able to enter into a binding agreement. If you are using this website on behalf of a company, organization or other legal entity, you confirm that you have the authority to accept these Terms on its behalf.

You may not use our website, products or services for any unlawful, fraudulent, abusive or unauthorized purpose.

3. Products and Services

GTM Tools may offer digital products, downloadable files, templates, online tools, guides, consulting services, setup services or other e-commerce related resources.

Product descriptions, features, availability and prices may change at any time without prior notice. We make reasonable efforts to ensure that the information displayed on our website is accurate, but we do not guarantee that all descriptions, prices, images or other content will always be error-free, complete or current.

We reserve the right to modify, suspend or discontinue any product or service at any time.

4. Digital Products

Some products sold by GTM Tools may be delivered digitally. Digital products may include downloadable files, templates, guides, access to digital resources, online tools or other electronic content.

After purchase, digital products may be delivered by email, download page, customer account access or another electronic method. You are responsible for providing a correct email address and ensuring that you can access the delivered digital content.

You may use purchased digital products for your own personal or business use, unless the product description states otherwise. You may not resell, redistribute, share, copy, reproduce, publish, upload or transfer our digital products to third parties without our prior written permission.

5. Orders and Payments

When placing an order, you agree to provide accurate, complete and current billing, contact and payment information.

We reserve the right to refuse, cancel or limit any order if we suspect fraud, unauthorized activity, pricing errors, misuse of our services or violation of these Terms.

Prices are shown in the currency displayed at checkout. Taxes, if applicable, may be calculated and added during checkout. You are responsible for any taxes, fees or charges that may apply to your purchase according to your location and applicable law.

Payments are processed through third-party payment providers. GTM Tools does not store your full payment card details.

6. Refund Policy

Because many GTM Tools products are digital and may be accessed, downloaded or used immediately after purchase, refunds are generally not provided once the digital product has been delivered or accessed, unless required by applicable law or unless the product is defective or materially different from its description.

Refunds may be considered in the following cases:

• the digital product was not delivered due to a technical issue caused by GTM Tools;
• the purchased product is materially different from the description provided at the time of purchase;
• the same product was accidentally purchased more than once;
• another valid reason is accepted by GTM Tools after reviewing the situation.

Refunds are not usually provided if:

• you changed your mind after accessing or downloading the digital product;
• you purchased the wrong product by mistake;
• you do not have the necessary technical knowledge, tools or platform access to use the product;
• the product does not fit your specific business needs, unless this was clearly promised in the product description;
• you failed to read the product description before purchase.

For services, consulting or custom work, refund eligibility depends on the stage of work completed. If the service has already been fully or partially performed, GTM Tools may charge for the work already completed.

To request a refund, you must contact GTM Tools with your order details, purchase email and reason for the request. Approved refunds will be processed using the original payment method where possible.

7. Consumer Right of Withdrawal

If you are a consumer located in the European Union, you may have the right to withdraw from certain purchases within 14 days, unless an exception applies.

For digital content, by purchasing and accessing or downloading the digital product, you acknowledge that delivery may begin immediately and that you may lose your right of withdrawal once the digital content has been provided, where permitted by applicable law.

For services, if you request that the service begins before the end of the withdrawal period, you acknowledge that you may be required to pay for the part of the service already performed.

8. License and Use Restrictions

Unless otherwise stated, all products, templates, guides, files, designs, text, images, graphics, logos, videos, code, tools and other materials provided by GTM Tools are owned by GTM Tools or licensed to us.

You are granted a limited, non-exclusive, non-transferable and non-sublicensable license to use purchased digital products for your own personal or internal business purposes.

You may not:

• copy, resell, redistribute or share our products with third parties;
• upload our digital products to public platforms, file-sharing services or marketplaces;
• claim our products, templates, content or materials as your own;
• reverse engineer, modify or exploit our tools or digital products for resale;
• use our products or services for illegal, harmful, misleading or fraudulent purposes;
• remove copyright notices, branding or ownership information where included.

Violation of this section may result in termination of access to our products or services without refund.

9. User Responsibilities

You are responsible for how you use GTM Tools products, services and information. You agree to use our website and products only in accordance with applicable laws, platform rules and third-party service requirements.

If our products relate to Google Tag Manager, analytics, advertising platforms, tracking or e-commerce integrations, you are responsible for ensuring that your implementation complies with applicable privacy, cookie, data protection, advertising and consumer protection laws.

GTM Tools does not guarantee that using our products will make your website legally compliant. You should seek professional legal advice where necessary.

10. No Guaranteed Results

GTM Tools may provide tools, templates, resources or services designed to support e-commerce tracking, analytics, marketing or business performance. However, we do not guarantee any specific results, including increased sales, revenue, conversion rates, traffic, advertising performance or business growth.

Your results may depend on many factors outside our control, including your website setup, traffic quality, marketing strategy, platform configuration, third-party tools, customer behavior and technical environment.

11. Third-Party Platforms and Tools

Our products or services may interact with third-party platforms such as Shopify, Google Tag Manager, Google Analytics, Meta, TikTok, advertising platforms, payment providers or other e-commerce and marketing tools.

GTM Tools is not responsible for third-party platforms, their availability, changes, policies, errors, restrictions or technical issues. You are responsible for reviewing and complying with the terms and policies of any third-party platforms you use.

We do not guarantee that our products will remain compatible with all third-party platforms if those platforms change their systems, APIs, policies or technical requirements.

12. Accuracy of Information

We make reasonable efforts to provide accurate and useful information. However, the information on this website is provided for general informational and commercial purposes only.

We do not guarantee that all information is complete, accurate, current or suitable for your specific situation. Any reliance on the information provided by GTM Tools is at your own risk.

We may update, change or remove content from the website at any time without prior notice.

13. Account Access

Some products or services may require access to a customer account, download area or private resource. You are responsible for keeping your login details confidential and for all activity under your account.

You must notify us if you suspect unauthorized access to your account. We reserve the right to suspend or terminate accounts that violate these Terms or are suspected of misuse.

14. Privacy and Personal Data

When you use our website or purchase from GTM Tools, we may collect and process certain personal data, such as your name, email address, billing details, order information, payment confirmation, IP address, device information and communication history.

We use this information to:

• process and deliver your orders;
• provide customer support;
• manage payments, invoices and refunds;
• improve our website, products and services;
• prevent fraud and misuse;
• comply with legal obligations;
• send service-related communications.

Where required by law, we will ask for your consent before sending marketing communications. You may unsubscribe from marketing emails at any time.

We do not sell your personal data. We may share necessary data with trusted service providers, such as payment processors, website hosting providers, email service providers, analytics tools and e-commerce platforms, only to the extent needed to operate our business and provide our services.

We take reasonable measures to protect your personal data, but no method of online transmission or storage is completely secure.

Depending on applicable law, you may have the right to access, correct, delete, restrict or object to the processing of your personal data. To exercise your rights, you may contact GTM Tools using the contact details available on our website.

15. Cookies and Tracking

Our website may use cookies, pixels, analytics tools and similar technologies to operate the website, remember preferences, analyze traffic, improve user experience and support marketing activities.

By using the website, you acknowledge that such technologies may be used where permitted by law. Where required, we will request your consent for non-essential cookies or tracking technologies.

You may manage or disable cookies through your browser settings, but some parts of the website may not function properly without cookies.

16. Errors, Inaccuracies and Omissions

Occasionally, there may be information on our website that contains typographical errors, inaccuracies or omissions related to product descriptions, pricing, availability, promotions or other content.

We reserve the right to correct any errors, inaccuracies or omissions, and to update information or cancel orders if any information is inaccurate, including after an order has been submitted.

If your order is cancelled after payment due to an error, we will issue a refund where appropriate.

17. Prohibited Uses

You may not use our website, products or services:

• for any unlawful purpose;
• to violate any applicable laws or regulations;
• to infringe intellectual property rights;
• to transmit viruses, malware or harmful code;
• to spam, phish, scrape, crawl or collect data without permission;
• to interfere with the security or operation of the website;
• to mislead, defraud or impersonate another person or business;
• to resell or redistribute our digital products without permission;
• to harass, abuse, threaten or harm others;
• for any obscene, discriminatory or abusive purpose.

We reserve the right to suspend or terminate your access if you violate these rules.

18. Disclaimer of Warranties

The website, products, services and content provided by GTM Tools are offered on an “as is” and “as available” basis.

To the maximum extent permitted by law, we do not provide warranties that:

• the website or services will always be uninterrupted, secure or error-free;
• any defects will be corrected immediately;
• the products or services will meet all of your expectations;
• any specific business, marketing, tracking or financial result will be achieved;
• the website or files will always be free from viruses or harmful components.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

19. Limitation of Liability

To the maximum extent permitted by applicable law, GTM Tools shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, revenue, data, business opportunities, goodwill or savings, arising from your use of the website, products or services.

Our total liability for any claim related to your purchase or use of GTM Tools products or services shall not exceed the amount you paid for the specific product or service giving rise to the claim, unless applicable law requires otherwise.

20. Indemnification

You agree to indemnify and hold harmless GTM Tools, its owners, employees, contractors, partners, service providers and affiliates from any claims, damages, losses, liabilities, costs or expenses arising from:

• your breach of these Terms;
• your misuse of our website, products or services;
• your violation of applicable laws;
• your infringement of third-party rights;
• your incorrect implementation or use of tracking, analytics or e-commerce tools.

21. Termination

These Terms remain effective unless terminated by either you or GTM Tools.

You may stop using our website and services at any time. We may suspend or terminate your access to our website, products or services if you violate these Terms, misuse our products, engage in fraudulent activity or create risk for GTM Tools or other users.

Termination does not affect obligations or liabilities that arose before termination, including payment obligations, intellectual property restrictions and limitations of liability.

22. Changes to These Terms

We may update or replace these Terms of Service from time to time. The updated version will be posted on this website. Your continued use of the website, products or services after changes are posted means that you accept the updated Terms.

You are responsible for reviewing these Terms periodically.

23. Governing Law

These Terms of Service and any separate agreements between you and GTM Tools shall be governed by and interpreted in accordance with the laws of the Republic of Lithuania, unless mandatory consumer protection laws in your country of residence provide otherwise.

Any disputes shall be resolved in accordance with applicable Lithuanian and European Union law.

24. Contact

If you have any questions about these Terms of Service, your order, refund request, personal data or use of our products and services, you may contact GTM Tools using the contact details provided on our website or in your order confirmation email.